Data deletion policy for MyDryJourney
Data Deletion Policy for MyDryJourney
At MyDryJourney, we prioritize your privacy and are committed to maintaining the security and confidentiality of your personal data. This policy outlines how you can request the deletion of your personal data from our systems.
1. Data Collection and Usage
We collect and store the following personal data when you use our app or visit our website:
- Account Information: Your name, email address, and profile details.
- App Usage Data: Information such as task progress, video viewing history, interactions with motivational content, and any notes or feedback you provide.
- Coaching Sessions: If you use our coaching feature, we collect session records, including notes from the sessions.
- Device Information: This includes your IP address, device ID, operating system, and app settings, which help us deliver personalized services and improve your experience.
We collect this data to enhance our services, including:
- User profile management (e.g., name, email address)
- Activity and progress tracking
2. Your Right to Deletion
You have the right to request the deletion of your personal data at any time. Once we receive a verified request, we will delete your data from our active systems. Note that responses to journaling questions will only be stored locally on your phone and will not be retained in our system.
3. How to Request Data Deletion
To request the deletion of your personal data, follow these steps:
- Contact Us: Send an email to info@mydryjourney.com with the subject line "Data Deletion Request."
- Provide Information: Include your full name, email address associated with your MyDryJourney account, and a brief description of your request.
- Verification: For security reasons, we may ask you to verify your identity before processing the request. If necessary, we will reach out for additional information.
4. Processing Your Request
Confirmation: We will acknowledge receipt of your request.
Deletion Timeline: We aim to complete the deletion process within 30 days of receiving a verified request and will notify you once your data has been deleted.
5. Data Retention Exceptions
In certain cases, we may be unable to delete your data due to legal, security, or operational requirements, such as:
Compliance with legal obligations
Resolving disputes or enforcing agreements
Maintaining security, fraud prevention, and other essential safeguards
6. Third-Party Services
Policy Updates
We may update this policy periodically to reflect changes in regulations or services. Major updates will be communicated via the app or email.
7. Contact Information
Email: info@mydryjourney.com
Your Rights
You have the right to request the deletion of your personal data, regardless of where you are located. This applies to users in the following regions:
- Europe (GDPR): You have the Right to be Forgotten, allowing you to request the deletion of your data when it is no longer necessary for its original purpose.
- California, USA (CCPA): You have the Right to Delete, enabling you to request the removal of personal information we have collected.
- Other countries: We respect your rights in line with local laws, such as LGPD (Brazil), PIPEDA (Canada), PDPA (Singapore), and the Privacy Act (Australia).
By using MyDryJourney, you agree to this User Data Deletion Policy. We may revise this policy from time to time, and any updates will be posted on our website.
Thank you for trusting MyDryJourney with your personal data. We are committed to safeguarding your privacy and supporting your journey.